FAQ
This Helpdesk is mainly intended for individual journalists and coaches, trainers and consultants to provide assistance to register and manage their accounts.
Media outlets and other stakeholders, as well as interested members of the general public may refer to the Helpdesk offered via the jti:app.
FAQ | CONTACT
FAQs from Individual Journalists
The main reason to register an individual account is to access content on the jti:campus, for example the directory of offers by Service Providers as well as the Knowledge Base.
In order to access the jti:campus content you need validation by one Service Provider. This happens typically after you've participated in one of their offers. We require this personal acqaintance to join this community as a means to avoid misuse.
You will find a drop-down selection of Service Providers at the bottom of your landing page. Typically, you would select the one of which you have attended some of their courses or training previously. A request is then sent to the selected Service Provider, which can also be withdrawn and re-submitted.
No. The usage of the jti:campus is free of charge.
The jti:app and the process of Self-assessment, Public Disclosure and Certification is indeed designed for Media Outlets and their Legal Entities only. We are not supporting the Certification of individual journalists unless they consider themselves a Media Outlet. However, in order to make all assets in the jti:campus accessible to individuals, irrespective of their status or affiliation, we are offering this account type.
This is subject to the respective corporate policy. However it might make sense for different individuals, particularly in larger organizations, to register their own jti:campus accounts to be able to browse the offers and access the content.
FAQs from Coaches, Trainers and Consultants
This means your account has not been validated yet. It will not be listed in the directory and thus not be visible for Media Outlets to find and reach out to you. However, Media Outlets can already connect with you directly by using your e-mail address that is affiliated with your account.
If you want to get listed in the 'Marketplace' directory you can request validation of your account by the JTI admin via the account settings. This may attract requests by Media Outlets to seek your support.
No. The usage of the jti:campus is free of charge.
You can get listed in the 'Marketplace' directory, but this requires validation of your account first. You can then create and edit your profile page including a short bio, social media handles and a profile picture.
All requests by Media Outlets to connect will appear in your dashboard. You can then accept or reject each request individually.
If your account is not validated (yet), Media Outlets can already connect with you directly by using your e-mail address that is affiliated with your account.
As a Coach you can access the questionnaire of all Media Outlets you are connected with. This means you can view the information provided by this outlet through their self-assessment and you can add notes to each answer, but not edit it directly.
FAQS from Service Providers
Please contact the JTI team, for example via the contact form.